Your legal questions answered
When you open an account, you agree to our terms of service. Your status as an account holder is active until you request closure or we suspend for policy breach. You retain rights to withdraw your balance, request your data and dispute transactions. Access depends on local law in your region.
No. Your deposit method must match your verified account holder name. We cross-check payment processor records to confirm this. Using another person's payment method violates our terms and may result in account suspension and withdrawal refusal. Always deposit from your own verified payment method.
Request closure via live chat or email. Your account is deactivated immediately. Any balance remaining is paid out to your verified payment method within 5 business days. We retain your account history for two years in case of disputes, but you cannot reopen the same account.
We keep your account data, login history, and transaction records while your account is active. After closure, we retain them for two years for financial compliance and dispute resolution. You can request deletion of non-essential data by contacting our support team; legal holds may apply.
Contact our support team with your transaction ID and details. Our team investigates the dispute within 48 hours and reviews payment processor records. If the withdrawal was processed and reached your account, we verify completion with DANA, OVO, GoPay or QRIS. We aim to resolve legitimate disputes within 10 business days.
Email our support team or open live chat with your request. Include your account username and phone number. We provide a downloadable file containing account details, transaction history, login records and communication logs. Response time is 10 business days. This is your right under data protection law.
suryaslot is accessible on desktop, mobile web and our Android app. Access depends on local law in your location. Players in Medan, Bandung and other Indonesian regions can open accounts where local law permits. If you cannot access the site from your region, contact our support team for confirmation of your eligibility.
